Overview

This Privacy Policy explains how Magniva (“we,” “our,” or “us”) collects, uses, and protects personal information obtained through our website, AI receptionist services, and communication systems. Magniva provides AI-powered call handling services primarily for bail bond companies operating within the United States.

Information We Collect

When a caller contacts a bail bond company using Magniva services, we may collect limited personal information necessary to deliver the call message. This information may include:

• Caller name
• Phone number
• Reason for calling
• Date and time of the call
• Call audio and transcripts (when enabled)

How Information Is Used

Information collected through Magniva is used solely to:

• Answer inbound bail bond calls
• Deliver accurate messages to the bail bond agent
• Enable follow-up communication when requested
• Improve system accuracy and call handling quality

Magniva does not provide legal advice, determine bond eligibility, or make decisions on behalf of bail bond companies.

Phone Numbers & Call Handling

Phone numbers provided by callers are used strictly for communication related to the original bail bond inquiry. Numbers are never sold, rented, or shared with third parties for marketing purposes.

Calls may be recorded or transcribed for quality assurance, training, and message delivery purposes, depending on configuration. Where required by law, callers may be notified that the call is being recorded.

SMS & Follow-Up Messages

When SMS messaging is enabled, messages are sent only in response to a caller’s inquiry or to deliver requested information. Magniva does not send promotional or unsolicited text messages.

Data Sharing

Information collected through Magniva is shared only with the bail bond company associated with the phone number called. We do not sell or distribute caller data to external parties.

Data Security

We use reasonable technical and organizational safeguards to protect personal information against unauthorized access, misuse, or disclosure. Access to call data is restricted to authorized personnel and the corresponding bail bond business.

Data Retention

Call records, transcripts, and contact details are retained only for as long as necessary to provide service, comply with legal obligations, or support business operations. Retention periods may vary by customer configuration.

Third-Party Services

Magniva may use third-party infrastructure providers such as telephony platforms, messaging services, and cloud hosting providers to deliver services. These providers are contractually obligated to protect data and use it only to support service functionality.

Your Rights

Individuals may request information regarding data associated with their phone number, request corrections, or request removal where legally applicable by contacting us at:

Email: hello@magniva.ai

Changes to This Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised effective date.

Contact

If you have questions regarding this Privacy Policy or data handling practices, please contact us at:

Magniva
Email: hello@magniva.ai
Service Area: United States