At Magniva.ai ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our AI-powered services, and tell you about your privacy rights and how the law protects you.

Information We Collect

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Email address, telephone numbers, and business address.
• Business Data: Information about your business such as business name, type, operating hours, and services.
• Call Data: Recordings, transcripts, and summaries of calls handled by our AI receptionists and SDR agents.
• Technical Data: IP address, browser type, time zone, device and operating system information.
• Usage Data: Information about how you use our website, dashboard, and AI services.

How We Use Your Information

We will only use your personal data when the law allows us to. Common purposes include:

• To provide and maintain our AI receptionist, SDR, and follow-up services.
• To manage your account, appointments, and customer interactions.
• To process and complete transactions (through Stripe or other payment providers).
• To send administrative messages, such as updates to terms and policies.
• To provide customer support and respond to inquiries.
• To improve and personalize your experience with our AI solutions.
• To send marketing and promotional communications (with your consent, where required).

Data Security

We apply industry-standard security measures to protect your data. All sensitive information is encrypted in transit and at rest. Access to your data is restricted to employees and service providers who need it to perform their role.

Data Retention

We keep your personal data only as long as necessary to provide services and comply with legal obligations. Call recordings and transcripts may be retained for quality assurance but can be deleted upon request.

Your Legal Rights

You have rights under data protection laws, including to:

• Request access to your personal data.
• Request correction or deletion of your data.
• Object to processing or request restriction of use.
• Request transfer of your data.

To exercise your rights, contact us at support@magniva.ai.

Third-Party Services and Data Sharing

We do not sell your data. We only share information with trusted providers necessary to deliver our services, including:

• Telnyx / Vapi: For phone call and SMS handling.
• OpenAI / Qwen: For AI voice, transcription, and natural language processing.
• Supabase: For secure data storage and authentication.
• Brevo: For transactional and marketing emails.
• Stripe: For payment processing.
• AWS / GCP: For infrastructure and hosting.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last updated" date.

Last updated: September 2025