Welcome to Magniva.ai ("we", "our", or "us"). By accessing or using our website and AI-powered services, you agree to be bound by these Terms of Service ("Terms"). Please read these Terms carefully. If you do not agree with any part, you may not use our services.

Our Services

Magniva.ai provides AI-powered communication and automation tools for businesses, including:

• AI Receptionist for inbound call answering and appointment scheduling
• AI SDR Agent for outbound prospecting and lead qualification
• AI Follow-Up Agent for customer engagement and retention
• AI Review Booster for generating customer reviews
• Call analytics, reporting, and CRM integrations

We reserve the right to modify, suspend, or discontinue any part of our services at any time without prior notice.

User Accounts

• Provide Accurate Information: You agree to provide accurate and complete information when creating an account.
• Maintain Security: You are responsible for keeping your credentials secure and all activity under your account.
• Authorized Use: You must be at least 18 years old or legally able to enter into binding agreements.
• Business Use: Our services are intended for business use and must be used in compliance with applicable laws.

Payment Terms

• You authorize us to charge the applicable fees to your designated payment method.
• Subscription fees are billed in advance on a monthly or annual basis.
• All payments are non-refundable unless stated otherwise in our refund policy.
• We may change our pricing with reasonable prior notice.
• Failure to pay may result in suspension or termination of services.

Intellectual Property

All content, features, and functionality of our services (including text, graphics, logos, icons, images, audio, data, and software) are owned by Magniva.ai, our licensors, or our partners and are protected by intellectual property laws. You may not reproduce, distribute, or exploit any materials without authorization.

User Content

By uploading or submitting content through our services, you:

• Grant Magniva.ai a worldwide, royalty-free, non-exclusive license to use, reproduce, and display such content for service delivery.
• Represent and warrant that you own or have the rights to the content you provide.
• Acknowledge that we may monitor or remove content that violates these Terms.

Prohibited Activities

• Using our services for illegal activities.
• Uploading or transmitting harmful code (viruses, malware, etc.).
• Attempting to gain unauthorized access to our systems or other accounts.
• Interfering with or disrupting service performance.
• Data mining, scraping, or unauthorized harvesting of data.
• Impersonating another person or misrepresenting your affiliation.

Limitation of Liability

To the fullest extent permitted by law, Magniva.ai and its affiliates shall not be liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, data, or goodwill, arising from your use of our services.

Disclaimer of Warranties

Our services are provided "as is" and "as available." Magniva.ai disclaims all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement.

Termination

We may suspend or terminate your account and access to services immediately, without notice, if you breach these Terms. You may terminate your account at any time by discontinuing use or contacting us.

Changes to Terms

We may update these Terms from time to time. Updates will be posted on this page with the "Last updated" date. Continued use of our services after updates constitutes acceptance of the new Terms.

Last updated: September 2025