E-COMMERCE VIRTUAL ASSISTANT

Sell Smarter — Without Drowning in Admin

Your E-commerce VA handles order tracking, customer inquiries, listing updates, and more—so you can focus on growth, not inbox chaos.

Pricing

How an E-commerce VA Keeps You Selling — Not Stuck in Operations

Order & Shipment Tracking

Ensures all orders are tracked across platforms, with shipment updates sent to customers in real-time.

Customer Service Management

Replies to product questions, refund requests, and complaints promptly—boosting your rating and retention.

Product Listing Updates

Keeps all SKUs, descriptions, prices, and photos accurate across Amazon, Shopify, and other platforms.

Inventory Alerts & Coordination

Monitors low-stock alerts and coordinates restocking with suppliers before items go out of stock.

Returns & Dispute Handling

Processes returns, files dispute resolutions, and ensures customers feel supported post-purchase.

Weekly Sales & Operations Reports

Compiles sales summaries and identifies trends so you can adjust inventory and marketing on the fly.

Promo Campaign & Coupon Setup

Schedules flash sales, sets up discount codes, and manages countdown timers to increase conversion.

Email List & CRM Updates

Keeps your Mailchimp, Klaviyo, or other CRM tools tidy and segmented for better outreach.

WHAT YOU CAN DELEGATE?

Order fulfillment & tracking

01

Your VA follows up on every sale, updates the customer, and ensures no shipment falls through the cracks.

Customer inquiries & reviews

02

They reply to product questions, manage refund requests, and politely handle poor reviews.

Product listing management

03

From uploading new SKUs to updating prices, they keep your listings clean and up to date.

Return & refund support

04

Handles all logistics and communication for returns—keeping customers satisfied.

Email & CRM data entry

05

Manages your leads and customer database, segmenting by interest or purchase behavior.

Sales reports & insights

06

Provides weekly performance breakdowns so you know what’s working and what’s not.

Our VA streamlined our Shopify store. I used to get lost in customer emails—now I just review summaries.

Pixel & Paper Co

New York City , NY

Inventory used to run out without warning. Thanks to our assistant, we restock before it’s a crisis

Blink Beauty Supplies

San Diego, CA

She launched our Black Friday campaign flawlessly. 2,000+ sales with no hiccups.

FluxWear Apparel

Toronto, ON

A Message from the Founder

If you’re an e-commerce founder or manager, you know how overwhelming backend operations can get. From tracking shipments to updating listings and answering the same customer questions daily—it’s time-consuming work that keeps you from actually growing your brand.
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At Magniva, we built our E-commerce Virtual Assistant (VA) services to take that weight off your shoulders. Whether you sell on Amazon, Shopify, Etsy, or WooCommerce, our trained VAs are here to keep your store moving smoothly.
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Our assistants understand:
✅ How to manage customer inquiries with empathy
✅ How to keep your listings optimized and current
✅ How to monitor your operations for blind spots
✅ How to support growth with scalable backend help
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Let us handle the details so you can focus on expansion, new products, and delivering an amazing customer experience.
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Cenk Dalbudak
‍Founder,
Magniva Virtual Assistant Solutions