A virtual assistant (VA) is a remote team member who helps you manage tasks like scheduling, communication, invoicing, and more. They work online and integrate with your existing tools to streamline operations without being physically present.

Our VAs are long-term professionals who work exclusively with selected clients. While not traditional employees, they’re consistent, trained, and integrated into your workflow like part of your team.

Yes, our standard minimum is 1 month. For discounted rates, we offer  6, or 12-month plans.

Absolutely. Our VAs are trained to work with popular industry tools like Jobber, Housecall Pro, Google Calendar, CRMs, and accounting platforms like QuickBooks.

We offer 4 core plans:
‍Mini: Light daily support (e.g., peak-hour inbox or bookings)
‍Open-Close: 1 hour in the morning + 1 hour in the evening
‍Part-Time: Dedicated assistant for part of the business day
‍Full-Time: Full-day coverage for all operational needsCustom plans are also available based on your workflow.

Yes, you can adjust your plan month to month as your business needs change.

Most clients use Slack, WhatsApp, email, or your existing CRM. We adapt to your preferred channel.

Yes. You’ll have one consistent assistant. If backup is ever needed, we’ll coordinate a smooth handover.

Our success team monitors performance, client satisfaction, and offers coaching to VAs for ongoing improvement.

Most clients are matched within 48–72 hours. You can usually go live within 3 business days.

Absolutely. They’ll represent your brand using your name, greeting style, and tone guidelines.

Only in your preferences and specific processes. We handle foundational training and best practices.

We offer optional backup coverage or can alert you in advance if a temporary pause is needed.

Magniva provides industry-trained VAs with real-world operational experience, particularly in field services and small business support. We offer structured packages with dedicated support, not just a VA marketplace.

Yes, every Magniva client is assigned a dedicated VA who learns your systems, clients, and preferences.

We work primarily with service businesses — including cleaning, HVAC, plumbing, real estate, bookkeeping, and e-commerce — but also support consultants, coaches, and startups.

Yes — we match you with a VA who has relevant experience or onboarding capability in your field. You won’t have to start from scratch.

The Mini Package provides light support during one key time block (usually morning), ideal for handling daily emails or booking requests.The Open-Close Package includes two focused sessions — one in the morning and one in the evening — designed to manage your business at both the start and end of the day.

We offer free setup for most clients. Larger teams or highly customized workflows may incur a small onboarding fee.

Your VA is assigned based on your business hours — most work on US/Canada time zones or close to it.

We use secure channels, NDAs, and best practices for data protection. You choose access levels and tools.

Let us know. We’ll offer retraining or a replacement. You’re never locked into a bad match.

Yes. Cancel before your renewal date to avoid being charged for the next period.

Response time depends on your plan. Full-day plans offer near-instant replies during business hours.

Yes. We recommend role-based permissions or account delegation where possible. We also guide setup.

Yes. You’ll get summaries, task reports, and activity visibility based on your communication preferences.